Frequently Asked Questions
When will I receive my graduation photographs?
All orders take up to ±45 working days to be completed. This is the maximum amount of the days that a graduate could wait for their official graduation photographs. Graduates may receive their orders far quicker depending on the demand of the workload.
Why do the photographs take ±45 working days be ready?
The production aspect is a meticulous process that entails critical steps and procedures to ensure that photos are correctly matched, color corrected and dispatched to the relevant graduates. The Image Factor ensures that the images provided are of the highest quality by consistent quality checks inbetween each stage.
How will you notify me when the photographs are ready?
You will receive a notification via SMS. Our team will also follow up with a phone call to remind you that your pictures are ready.
Can I order my photographs after the graduation?
If you have not ordered before or on your graduation day, do not worry! You are still able to order your official graduation photographs after the graduation. https://imagefactor.co.za/graduations/ select your package and follow the simple steps.
Do the photographs come with frames?
No, frames are sold seperately, you can purchase frames when you collect your prints, we have a variety of frames available to choose from.
How do you know you are sending me the correct photographs?
We have a meticulous method of identifying each graduate that is photographed. Each graduate is cross referenced with their name and the order of appearance on stage.
Can I order just 1 photograph from the package?
Yes! This is possible however, due to breaking the “set package” the price of an individual photo will come at a premium as this custom order will disrupt the production process.
If I am dissatisfied with the photographs, will I get a refund?
At The Image Factor, we strive to deliver high-quality photographs that capture your special moments. Due to the nature of digital and printed photography, we have established the following refund policy
How will I get my photographs?
We offer digital images as well as printed images. If you have opted for digital images, you will receive your images via email. If you have opted for printed images, you can collect your images at one of our branches nationwide or you can also choose for your images to be couriered at a fixed cost of R200. This courier service is outsourced through The Courier Guy.
How can I pay?
We accept various payment methods, including cash, card, and Electronic Funds Transfer (EFT). For online orders, we exclusively accept card payments through the secure Peach Payments gateway.